CmdRunner Complete Legal Framework Suite

Section 1

Terms of Service

Effective Date: May 24, 2026

1.1 Introduction

Welcome to CmdRunner, an AI-powered automation and software testing platform operated by BotifyQA Solutions Private Limited ("Company", "CmdRunner", "we", "our", or "us"). These Terms of Service ("Terms") govern your access to and use of CmdRunner's websites, applications, APIs, AI systems, automation agents, browser automation infrastructure, reporting systems, and related services (collectively, the "Services").

By accessing or using the Services, you agree to these Terms. If you do not agree to these Terms, you may not use the Services.

1.2 About CmdRunner

CmdRunner is an AI-native automation platform that enables users to:

• Execute software testing workflows
• Automate browser interactions
• Run end-to-end testing
• Execute workflows directly from uploaded documents
• Perform AI-assisted automation tasks
• Generate reports and execution analytics
• Operate intelligent automation agents

CmdRunner uses adaptive AI execution systems that may dynamically retry, optimize, or modify execution strategies to improve automation reliability.

CmdRunner is designed to assist users with workflow automation but does not replace human oversight.

1.3 Eligibility

You must:

• Be at least 18 years old
• Have authority to enter into legally binding agreements
• Use the Services only in compliance with applicable laws

If using the Services on behalf of an organization, you represent that you have authority to bind that organization.

1.4 Accounts

Users are responsible for:

• Maintaining account confidentiality
• Securing credentials
• Monitoring account activity
• Ensuring authorized access only

Users may not:

• Share accounts improperly
• Sell or transfer accounts
• Use false identities
• Circumvent authentication systems

CmdRunner may suspend accounts suspected of unauthorized or abusive activity.

1.5 Subscription and Billing

CmdRunner operates using subscription and usage-based pricing.

Usage may be measured based on:

• Number of test steps executed
• Automation runs
• Agent execution activity
• API usage
• Resource consumption

Plans may include:

• Free Trial (up to 50 test steps)
• Startup Plans
• Beta Access Programs
• Enterprise Plans

Unless otherwise stated:

• Fees are non-refundable after the free trial period
• Unused credits or steps do not roll over
• Failure to pay may result in suspension

CmdRunner reserves the right to:

• Modify pricing
• Adjust quotas
• Introduce new billing models
• Modify plan features

Reasonable notice will be provided for material changes.

1.6 Customer Responsibilities

Customers are solely responsible for:

• Reviewing automation outputs
• Validating AI-generated actions
• Ensuring authorization for tested systems
• Monitoring automation behavior
• Maintaining backups
• Securing credentials and secrets
• Ensuring compliance with applicable laws

Users must maintain human oversight over all automation activities.

1.7 AI and Automation Disclaimer

CmdRunner uses AI systems and autonomous execution technologies.

Users acknowledge and agree that:

• AI-generated outputs may contain inaccuracies
• Automation behavior may vary
• AI agents may misinterpret instructions
• Browser and application changes may affect reliability
• Execution results are not guaranteed

CmdRunner does not guarantee:

• Perfect execution accuracy
• Successful completion of every workflow
• Continuous availability
• Error-free outputs
• Compatibility with all applications

All outputs and automation actions must be independently reviewed by users.

1.8 Adaptive AI Execution

CmdRunner may utilize adaptive execution systems that improve workflow reliability through:

• Prior execution analysis
• Runtime optimization
• Error recovery strategies
• Execution pattern recognition
• Contextual workflow refinement
• Retry-based learning behavior

CmdRunner does not use customer content to train general-purpose foundation AI models unless explicitly disclosed and authorized.

Customers retain responsibility for reviewing all automation behavior and outputs.

1.9 Permitted Usage

Users may use CmdRunner only for:

• Authorized software testing
• Internal workflow automation
• Approved browser automation
• Systems they own or are authorized to test

Users are responsible for ensuring they possess all necessary rights and permissions.

1.10 Prohibited Activities

Users may not use CmdRunner to:

• Access systems without authorization
• Conduct malicious attacks
• Deploy malware
• Perform illegal scraping
• Abuse infrastructure
• Reverse engineer CmdRunner
• Build competing products using the platform
• Benchmark the platform for competitive purposes without written consent
• Extract proprietary workflows or AI behaviors
• Circumvent security protections
• Interfere with service availability

CmdRunner may suspend accounts involved in prohibited activities.

1.11 Intellectual Property

CmdRunner and all associated technology, infrastructure, AI systems, designs, workflows, interfaces, and documentation are owned by BotifyQA Solutions Private Limited or its licensors.

Users retain ownership of uploaded documents, workflows, prompts, and customer content.

Users grant CmdRunner a limited license to process customer content solely for:

• Service delivery
• Workflow execution
• Performance optimization
• Security monitoring
• Product functionality

1.12 Data Retention

CmdRunner may store:

• Screenshots
• Execution logs
• Session recordings
• Uploaded test cases
• Workflow metadata

Retention settings may be controlled by customers.

Enterprise customers may request customized retention periods.

1.13 Third-Party Providers

CmdRunner may rely on third-party providers including:

• AI providers
• Cloud infrastructure providers
• Authentication systems
• Browser automation infrastructure
• Payment providers

Service availability may depend on these providers. CmdRunner is not responsible for failures caused by third-party services.

1.14 Disclaimer of Warranties

1.15 Limitation of Liability

1.16 Governing Law

These Terms are governed by the laws of India. Any disputes shall be subject to the exclusive jurisdiction of the courts located in Chennai, Tamil Nadu, India.

1.17 Contact

Support Email: support@cmdrunner.com

Section 2

AI Terms

2.1 AI System Usage

CmdRunner uses AI systems, automation agents, and adaptive execution technologies to assist with workflow automation and software testing.

AI systems may:

• Interpret user instructions
• Execute workflows
• Analyze application behavior
• Retry failed actions
• Adapt execution strategies dynamically

2.2 AI Output Disclaimer

AI-generated outputs may:

• Be inaccurate
• Be incomplete
• Produce unintended actions
• Fail to execute correctly
• Generate inconsistent behavior

Users are solely responsible for validating all outputs and automation actions.

2.3 Human Oversight Requirement

CmdRunner requires reasonable human oversight. Users must review:

• Automation outputs
• Generated reports
• Browser interactions
• AI execution behavior
• Workflow actions

CmdRunner is not responsible for decisions made solely based on AI-generated outputs.

2.4 Adaptive Learning Behavior

CmdRunner may improve workflow reliability using:

• Retry analysis
• Execution memory
• Runtime adaptation
• Workflow optimization
• Error resolution strategies

This behavior is limited to improving operational performance within the Services.

CmdRunner does not train general-purpose foundation AI models using customer content unless explicitly disclosed.

2.5 Third-Party AI Providers

CmdRunner may use third-party AI providers to process user requests. Users acknowledge that:

• Requests may pass through external AI systems
• Availability may depend on third-party providers
• External providers may process prompts temporarily

CmdRunner requires third-party providers to maintain commercially reasonable security protections.

2.6 AI Availability

AI features may:

• Change over time
• Produce variable results
• Experience interruptions
• Depend on external providers

CmdRunner does not guarantee uninterrupted AI functionality.

2.7 Prohibited AI Usage

Users may not use CmdRunner AI systems for:

• Malicious automation
• Unauthorized access
• Fraudulent activity
• Harmful code deployment
• Illegal surveillance
• Violations of applicable laws

Section 3

Privacy Policy

3.1 Introduction

This Privacy Policy explains how CmdRunner collects, uses, stores, and protects information.

3.2 Information We Collect

Account Information

• Name
• Email address
• Company name
• Billing information

Usage Information

• Automation activity
• Execution metadata
• Browser logs
• Session information
• Error logs

Uploaded Content

• Test cases
• Workflow documents
• Uploaded files
• Screenshots
• Session recordings

3.3 How We Use Information

CmdRunner may use information to:

• Deliver Services
• Execute workflows
• Improve reliability
• Monitor platform security
• Prevent abuse
• Provide customer support
• Generate analytics

CmdRunner does not use customer content to train general-purpose foundation AI models unless explicitly authorized.

3.4 Data Retention

Customers may control retention settings where supported. Enterprise customers may request customized retention periods.

3.5 Security

CmdRunner implements commercially reasonable safeguards including:

• Encryption in transit
• Encryption at rest
• Access controls
• Audit logging
• Security monitoring

No system can guarantee absolute security.

3.6 User Rights

Users may request:

• Data access
• Data export
• Data correction
• Data deletion
• Retention customization

Requests may be submitted to support@cmdrunner.com.

3.7 International Transfers

Customer data may be processed using global cloud infrastructure providers. CmdRunner uses commercially reasonable safeguards for international transfers.

3.8 Cookies and Analytics

CmdRunner may use:

• Cookies
• Session identifiers
• Usage analytics
• Performance monitoring tools

These technologies help improve functionality and security.

3.9 Children's Privacy

CmdRunner is not intended for individuals under 18 years of age.

Section 4

Data Processing Agreement (DPA)

4.1 Scope

This DPA applies when CmdRunner processes personal data on behalf of customers.

4.2 Roles

• Customer = Data Controller
• CmdRunner = Data Processor

4.3 Processing Purpose

CmdRunner processes data solely to:

• Provide Services
• Execute workflows
• Maintain platform security
• Support operations

4.4 Customer Instructions

CmdRunner processes data according to customer instructions provided through use of the Services.

4.5 Security Measures

CmdRunner implements safeguards including:

• Encryption
• Access controls
• Audit logging
• Monitoring systems
• Authentication protections

4.6 Subprocessors

CmdRunner may engage subprocessors including:

• Cloud providers
• AI providers
• Infrastructure vendors
• Authentication providers

CmdRunner maintains commercially reasonable vendor management practices.

4.7 Data Subject Rights

CmdRunner will assist customers in responding to:

• Access requests
• Deletion requests
• Correction requests
• Export requests

where commercially reasonable.

4.8 Data Deletion

Upon request or termination, customer data may be deleted according to retention settings and legal obligations.

4.9 GDPR Support

CmdRunner supports reasonable GDPR-related obligations where applicable.

Section 5

Security Policy

5.1 Security Commitment

CmdRunner is committed to maintaining commercially reasonable security safeguards.

5.2 Infrastructure Security

CmdRunner implements:

• Cloud security controls
• Encryption at rest
• Encryption in transit
• Access management
• Monitoring systems
• Secure authentication

5.3 Access Controls

CmdRunner supports:

• Role-based access control (RBAC)
• Enterprise SSO/SAML
• Audit logs
• Authentication protections

5.4 Monitoring

CmdRunner monitors:

• Infrastructure health
• Suspicious activity
• Platform abuse
• Security events

5.5 Incident Response

CmdRunner maintains incident response procedures for:

• Security incidents
• Unauthorized access
• Service disruptions
• Infrastructure compromise

5.6 Customer Responsibilities

Customers are responsible for:

• Securing credentials
• Managing permissions
• Reviewing automation outputs
• Monitoring internal usage

5.7 Compliance Roadmap

CmdRunner intends to evolve security practices toward enterprise compliance standards including future SOC 2 readiness.

Section 6

Acceptable Use Policy

6.1 Authorized Usage

Users may use CmdRunner only for lawful and authorized purposes. Users must ensure they possess proper authorization for all systems they automate or test.

6.2 Prohibited Activities

Users may not:

• Access systems without authorization
• Conduct cyberattacks
• Deploy malware
• Engage in credential theft
• Perform illegal scraping
• Circumvent security protections
• Interfere with platform stability
• Abuse infrastructure resources
• Reverse engineer CmdRunner
• Build competing products using CmdRunner
• Extract proprietary platform behavior

6.3 Abuse Prevention

CmdRunner may suspend accounts involved in:

• Excessive abuse
• Security risks
• Fraudulent activity
• Infrastructure misuse
• Violations of applicable laws

6.4 High-Risk Usage Restrictions

CmdRunner may not be used for:

• Military weapons systems
• Nuclear systems
• Life-support systems
• Emergency response control systems
• Autonomous vehicle control
• Medical diagnosis systems

Section 7

Enterprise Service Level Agreement (SLA)

7.1 Scope

This SLA applies to enterprise customers with active enterprise subscriptions.

7.2 Service Availability

CmdRunner targets 99% monthly uptime availability excluding:

• Scheduled maintenance
• Force majeure events
• Third-party provider outages
• Customer-caused issues

7.3 Support Channels

Enterprise support may include:

• Priority email support
• Dedicated enterprise assistance
• Escalation management

7.4 Incident Severity Levels

7.5 Maintenance

CmdRunner may perform scheduled maintenance. Reasonable notice will be provided where practical.

7.6 SLA Limitations

The SLA does not apply to:

• Beta features
• Free trial users
• Experimental functionality
• Third-party service failures
• Customer misconfigurations

7.7 Service Credits

Unless otherwise agreed in writing, SLA violations do not automatically entitle customers to refunds or credits.

Section 8

Refund Policy

8.1 Free Trial

CmdRunner provides a free trial that includes up to fifty (50) test steps so users can evaluate the Services before purchasing a subscription.

By purchasing a subscription after the free trial period, users acknowledge that they have evaluated the platform and understand the nature of the Services.

8.2 No Refund Policy

8.3 Cancellation

Customers may cancel subscriptions at any time. Cancellation will prevent future billing but does not entitle customers to refunds for:

• Previously paid subscription periods
• Consumed usage credits
• Existing billing cycles

Access to paid features may continue until the end of the active billing period.

8.4 Enterprise Agreements

Enterprise customers operating under separately negotiated agreements may be subject to custom commercial terms. In the event of a conflict between this Refund Policy and a signed enterprise agreement, the enterprise agreement shall prevail.

8.5 Billing Disputes

Customers must report billing disputes within seven (7) days of the applicable invoice date. CmdRunner reserves the right to deny disputes submitted after this period.

8.6 Discretionary Refunds

CmdRunner may, at its sole discretion, provide goodwill refunds, credits, or adjustments in exceptional circumstances. Providing a discretionary refund in one case does not create an obligation to provide refunds in future cases.

Section 9

Privacy Notice

9.1 Overview

This Privacy Notice summarizes how CmdRunner handles personal information in connection with the Services. This notice is intended to provide users with a clear and transparent overview of:

• What information CmdRunner collects
• How information is used
• How information is protected